FEEL. THINK. ACT.
Service Design
Let's make your service better than ever.
Put some business psychology flavor in it.
Put some business psychology flavor in it.
FEEL.THINK. ACT.
Feel and trust intuition. Think over with a sharp mind. Act with ease and precision.
for Service design consultancies
Let's work together on your Service Design process to create more value for your client.
Enrich your Service Design process &
service implementation success by focusing on:
service implementation success by focusing on:
- human relations
- interaction & communication patterns
- mental models
- behavioral psychology
- team dynamics
- organizational dynamics & culture
- motivational psychology
- social psychology
- personal competences of delivering services
Where is your current need for some business psychology flavor?
Need support in designing quantitative research methods? Yep. Need an empathetic "Co-feeler" for creating Personas? Great Need a clever mind to built Hypothesis / Synthesis? Love it.
Need … lets get in touch.
What about the implementation process? Are you considering it already while designing the service? Does your clients' company have the ability to deliver the service in the way it was designed?
If yes, fantastic. If no, let's work on it.
Need support in designing quantitative research methods? Yep. Need an empathetic "Co-feeler" for creating Personas? Great Need a clever mind to built Hypothesis / Synthesis? Love it.
Need … lets get in touch.
What about the implementation process? Are you considering it already while designing the service? Does your clients' company have the ability to deliver the service in the way it was designed?
If yes, fantastic. If no, let's work on it.
For Businesses
Let's design or reshape your services. Aligned with your company culture. For your success.
80%
of all questioned companies believe they are delivering excellent service.*
8%
of clients agree.*
92%
of clients wished better services.
*Source: Research "Close the delivery gap" Copyright © Bain & Company, Inc.
Have you ever heard of the "delivery gap"? Well, close it.
Externally - for your end-client.
Internally - for your internal client.
Externally - for your end-client.
Internally - for your internal client.
Our markets are full of services. Brilliant ones. Good ones. Some are not even worth mentioning. Think about your service: is it a brilliant one? Is it a good one? Or do you think it could be better? Fact is, companies tend to value their services much better than their clients do.
Hold on! Do not only think about the services you provide to your external client. What about your internal client? Lots of services are delivered internally - from team to team, from subsidiary to subsidiary. These services are the soil for the services your "end"-client will pay for on the market.
Respect your company culture. It's not about copying your biggest competitor. It's about designing services that fits to your companies culture. Let great examples be our guidance while shaping services that are authentic and serving your companies aims.
Let's work together face2face or/and virtually. You can call it Consulting, Coaching or Sparring. Workshops and Design Meetings are great tools to bring important people together. Clever concepts are great bricks to design on. All works for me as long as it serves the purpose!
Hold on! Do not only think about the services you provide to your external client. What about your internal client? Lots of services are delivered internally - from team to team, from subsidiary to subsidiary. These services are the soil for the services your "end"-client will pay for on the market.
Respect your company culture. It's not about copying your biggest competitor. It's about designing services that fits to your companies culture. Let great examples be our guidance while shaping services that are authentic and serving your companies aims.
Let's work together face2face or/and virtually. You can call it Consulting, Coaching or Sparring. Workshops and Design Meetings are great tools to bring important people together. Clever concepts are great bricks to design on. All works for me as long as it serves the purpose!
Education
Inga Sawitsch | Business Psychologist for Service & Collaboration Design | inga@ingawittneben.com |
+ 49 177 233 21 98 | Hamburg
+ 49 177 233 21 98 | Hamburg
Copyright © 2023 Inga Sawitsch | Impressum
